Complaints

Have an issue with your order, delivery, product or return? Contact ENOVE support and we’ll review your complaint as quickly as possible. Please include your order number, a short description of the issue and any relevant photos or videos.

We want every ENOVE customer to have a smooth and reliable shopping experience.

If you have an issue with your order, delivery, product or return, please contact our support team. We’ll review your complaint and help you find a suitable solution as quickly as possible.

How to submit a complaint

Please contact us by email and include the following information:

  • Your order number
  • Your full name
  • A short description of the issue
  • Photos or videos, if relevant
  • Any additional information that may help us review your case

Email: support@enove.shop

What happens next?

After receiving your message, we will review your complaint and get back to you as soon as possible.

If more information is needed, we may contact you again before making a decision or offering a solution.

Please do not return any product without contacting us first. If a return is required, we will provide the correct return address and instructions.

Consumer dispute resolution

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.