If you need to change or cancel your order after placing it, please contact us with your order number as soon as possible at info@enove.shop

If your order has not been shipped yet, we’ll check what we can do.

Once your order has been shipped, you will receive a shipping confirmation by email with your tracking information.

Please note that if you did not enter an email address during checkout, we may not be able to send tracking updates.

Tracking updates may sometimes take time, especially after the parcel has been handed over to the carrier. If there is no update for several days, please contact us and we’ll help you check it.

If you’re not satisfied with your product or if it arrived damaged, please contact our support team before returning it. We’ll provide you with the correct return address and instructions.

Please do not send the product back without contacting us first, as it may result in lost packages and affect your refund.

To ensure a smooth return process, we recommend reviewing our Return Policy in advance.