Shipping policy

Thank you for choosing ENOVE. We want to provide a smooth and transparent shipping experience.

1. Order Processing

  • Orders are usually processed on the same business day after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • After placing your order, you will receive an order confirmation by email. Once your order has been shipped, you will receive a shipping confirmation with tracking information.

2. Shipping Rates & Delivery Area

  • We currently offer free shipping on all orders within Germany.

  • At the moment, we only ship within Germany. International shipping may be added in the future.

3. Delivery Time

  • The estimated delivery time is 2–3 business days after dispatch.

  • Please note that delays may occur during high-demand periods, public holidays or due to circumstances outside our control.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number by email.

  • Our main delivery partners are DHL and Deutsche Post.

5. Shipping Address

  • Please make sure that your shipping address is correct and complete before placing your order.

  • We are not responsible for delays caused by incorrect or incomplete address information.

6. Delays & Lost Packages

  • If your package has not arrived within the expected delivery time, please contact us at: info@enove.shop

  • If your parcel is marked as delivered but you have not received it, we will support you in investigating the issue with the carrier.

7. Order Cancellation

  • You can request to cancel your order within 24 hours after placing it, as long as it has not yet been shipped.

  • Once your order has been shipped, cancellation is no longer possible. In this case, you may use your right of withdrawal after receiving the goods.