FAQ's

You can place your order directly through our online shop. Add the product to your cart and follow the checkout steps.

If you need to change or cancel your order after placing it, please contact us with your order number as soon as possible at info@enove.shop. If your order has not been shipped yet, we’ll check what we can do.

Your order number can be found in your order confirmation email.

We currently ship within Germany only.

Orders are usually delivered within Germany in 2–3 business days after dispatch.

Yes, we currently offer free shipping on all orders within Germany.

Once your order has been shipped, you will receive a shipping confirmation by email with your tracking information.

Tracking updates may sometimes take time, especially after the parcel has been handed over to the carrier. If there is no update for several days, please contact us and we’ll help you check it.

If you are not satisfied with your product or if it arrived damaged, please contact our support team before returning it. We’ll provide you with the correct return address and instructions.

Return shipping costs are usually paid by the customer, unless otherwise stated or required by law.

Once your return has been received and approved, your refund will be processed as soon as possible.

We accept secure payment methods such as PayPal, Klarna, credit card, Apple Pay, Google Pay, Shop Pay and other available options at checkout.

Yes, Klarna may be available during checkout, depending on your location, order value and Klarna’s approval process.

Yes, eligible ENOVE products come with a limited 1-year warranty.

The warranty covers defects in materials or workmanship under normal use.